How up to date is your staff training really? Take a moment to answer these 5 questions:
Do you have policies and procedures dealing with equality and diversity, for example in your staff handbook or intranet?
When did you last review and update your policies and procedures?
When did you last provide training to all staff, including your Practice Manager?
Have you provided refresher training?
Do you know how to investigate a complaint of discriminatory treatment?
If you have answered “no”, “not...